Privacy Policy

1. Information We Collect

Personal and account information

• Full name
• Email address
• Phone number
• Driver account and assigned vehicle information

Device and technical information

• Device model
• Android version
• App version
• Technical information required for authentication, notifications, security and troubleshooting

Location information

• Precise GPS coordinates during applicable active-trip stages
• Background location, when permitted and required to maintain active-trip tracking while the App is in the background or the chauffeur uses a navigation application
• Location checkpoints associated with operational trip statuses such as En Route, Arrived and Completed

Operational and usage information

• Login activity
• Assigned trips
• Trip status updates
• Operational timestamps
• Notification delivery information

2. How We Use Information

We use information collected through the App to:

• Authenticate authorized chauffeurs
• Assign, manage and monitor passenger trips
• Provide live trip-location information during applicable active-trip stages
• Allow authorized operations staff to monitor active trips
• Provide limited chauffeur-location information to passengers through a secure trip link when applicable
• Record operational status checkpoints for safety, service quality, audit and dispute-resolution purposes
• Send trip and operational notifications
• Maintain App security and reliability
• Diagnose technical issues and improve the service

3. Location Information and Background Location

The App is not intended to continuously track chauffeurs when they are not performing an active trip. Location tracking is used during applicable active-trip stages to support trip operations, passenger coordination, route progress and operational oversight.

When required for an active trip, the App may collect precise location while running in the background so that tracking can continue if the chauffeur opens another application, including a navigation application.

Guest live-location access is limited to applicable stages of the guest's own trip. Operational status-location checkpoints may be retained as part of the trip record for legitimate business, safety, audit or dispute-resolution purposes.

4. Data Sharing and Service Providers

We do not sell or rent personal information.

Information may be processed by or shared with the following parties where necessary to operate the service:

• Google Firebase services used for authentication, database storage and notifications
• Google Maps or related mapping and navigation services
• Authorized Comfort Line operations and administrative personnel
• Passengers who receive a secure trip-tracking link, limited to information required for their specific trip

Passengers are not provided with internal account information, commercial rates or unrelated driver information through the secure guest trip page.

5. Data Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure or loss. Operational information is stored using services including Firebase and is subject to authentication and access controls intended to restrict access to authorized users.

6. Data Retention and Deletion

We retain personal and operational information only for as long as reasonably necessary for business operations, legal and regulatory requirements, accounting, safety, security, audit and dispute resolution.

Live location information is used for active trip operations. Certain trip-status location checkpoints may be retained as part of the operational trip record where reasonably required for legitimate business, safety, legal or dispute-resolution purposes.

Chauffeurs may request deletion of their account and associated personal information by contacting Comfort Line using the details below. Where applicable law, regulatory obligations or legitimate operational requirements require specific records to be retained, those records may be kept for the applicable required period before deletion.

7. Your Rights and Choices

Subject to applicable law and operational requirements, users may request:

• Access to personal information held about them
• Correction of inaccurate personal information
• Deletion of their account and personal information, subject to applicable retention obligations
• Information about how their personal information is used

Location permission can also be managed or withdrawn through Android device settings.

8. Third-Party Services

The App may use services provided by Google, including Firebase and Google Maps. These third-party providers may process information according to their own applicable privacy policies and service terms.

9. Children

The Comfort Line Chauffeur App is an operational application intended for authorized chauffeurs and is not directed to children.

10. Changes to This Privacy Policy

We may update this Privacy Policy when the App, our services or applicable requirements change. The updated policy will be published on this page with a revised effective date.

11. Contact Us